Privacy Policy
Man with Van West Norwood Privacy Policy
This Privacy Policy explains how Man with Van West Norwood collects, uses, shares, and protects personal data in connection with our man and van and related services. It applies to all Man with Van West Norwood customers and prospective customers located in the West Norwood area, including individuals and businesses who contact us, request quotes, or use our services.
We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy is intended to be clear and understandable so that you can make informed decisions about your personal data.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and the services you request.
The types of personal data we may collect include:
Identification and contact details such as your name, address, collection and delivery addresses, and any other contact details you choose to provide when you get in touch with us or make a booking.
Service and booking information such as details of your requested move or transport job, property access information relevant to the service, inventory or description of items to be moved, preferred dates and times, and any special instructions you provide.
Communication records such as the content of enquiries, quotes, complaints, feedback, and any follow-up correspondence between you and Man with Van West Norwood.
Payment related information such as date and time of payment, payment method and status, and invoice details. We do not store full payment card details when online or card payments are processed through third-party providers.
Technical and usage information where applicable, for example information about how you access our website or online forms, including basic device and browser data, and the date and time of your visit.
How We Collect Personal Data
We collect personal data in the following ways:
Directly from you when you contact us by phone, online form, or other means to request information, a quote, or to make a booking.
During provision of services when you provide additional information needed to complete a job safely and efficiently, such as access instructions or updated addresses.
From third parties where lawful, for example if a business books our services on your behalf and provides your contact details and service information, or where a referral partner passes us your details with your knowledge and permission.
Automatically, to a limited extent, through basic technical data generated when you visit our website or online pages.
Lawful Bases for Processing
Man with Van West Norwood relies on the following lawful bases for processing your personal data:
Performance of a contract. We process personal data where it is necessary to provide our services, including responding to enquiries, issuing quotes, confirming bookings, planning routes, carrying out moves or deliveries, and issuing invoices.
Compliance with legal obligations. We may process personal data where required by law, including for accounting, taxation, record keeping, or to help prevent fraud or other unlawful activities.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests, for example to manage and improve our services, handle customer queries, obtain feedback, and maintain appropriate business records, provided that your interests and fundamental rights do not override those interests.
Consent. In some cases, we may rely on your explicit consent, for example if we wish to send certain types of marketing communications beyond what is permitted under legitimate interests. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Personal Data
We use personal data for the following purposes:
To respond to enquiries and provide quotes.
To manage bookings, schedule jobs, and deliver man and van services in the West Norwood area.
To communicate with you regarding your booking, including confirmations, updates, and service-related messages.
To issue invoices, process payments via third-party payment processors, and manage accounts.
To handle complaints, resolve disputes, and provide customer support.
To operate, evaluate, and improve our services and internal processes.
To comply with applicable laws, regulations, and requests from competent authorities.
Data Sharing and Processors
We do not sell or rent your personal data. However, we may share your personal data with selected third parties where necessary and lawful.
Categories of recipients include:
Service providers and processors that perform services on our behalf, such as payment processing, accounting, or secure data storage. These organisations act as data processors and are only permitted to process your personal data in accordance with our instructions and for specified purposes.
Professional advisers including accountants or legal advisers where necessary to protect our legal rights, comply with our legal obligations, or manage our business.
Public authorities, regulators, or law enforcement agencies where we are legally required to do so or where it is necessary to protect our rights, property, or safety or the rights, property, or safety of others.
Any sharing of data is limited to the minimum necessary to achieve the relevant purpose, and we take steps to ensure that third parties implement appropriate security measures to protect your personal data.
Data Retention
We keep personal data only for as long as is reasonably necessary to fulfil the purposes described in this Privacy Policy and to comply with applicable legal, tax, and accounting obligations.
In general, we retain customer records and basic transaction information for a period required by law for tax and accounting purposes. Enquiry information that does not lead to a booking may be retained for a shorter period to allow us to address follow-up questions and manage our business records.
When personal data is no longer needed, it will be securely deleted, anonymised, or otherwise removed from our systems in a manner that ensures it cannot be reconstructed or used to identify you.
International Transfers
Our primary operations are based in the United Kingdom. If any of our service providers or processors are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place for any transfers of personal data, such as recognised adequacy decisions or standard contractual clauses, in accordance with data protection law.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures are proportionate to the nature of the personal data and the risks posed by processing.
Access to personal data is limited to individuals who need it for legitimate business purposes. We require any third parties processing personal data on our behalf to implement suitable security safeguards.
Your Data Protection Rights
Under data protection law, individuals whose personal data we process have a number of rights. These rights apply to all Man with Van West Norwood customers and prospective customers in the West Norwood area, subject to certain conditions and legal limitations.
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how and why it is processed.
Right to rectification. You have the right to request correction of inaccurate personal data and completion of incomplete data that we hold about you.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You may request that we restrict processing of your personal data in certain situations, such as while we verify the accuracy of data or consider an objection you have raised.
Right to object. You may object to processing of your personal data based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.
Right to data portability. Where processing is based on consent or performance of a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with the relevant supervisory authority if you consider that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. The updated version will be made available under the title Man with Van West Norwood Privacy Policy and the date of the latest revision may be indicated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
