Terms and Conditions
Man with Van West Norwood Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van West Norwood provides removal and related services to private and business customers within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions, which form the entire agreement between you and Man with Van West Norwood for the services provided.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Man with Van West Norwood, the provider of removal and related services.
Customer means the person, firm or company who requests or receives the services of the Company.
Services means any removal, transport, loading, unloading, packing, moving, storage, waste carriage, or related services supplied by the Company.
Goods means items of furniture, personal effects, equipment or other property that the Company is requested to move, transport, handle, or otherwise deal with.
Service Area means the areas in which the Company operates in the United Kingdom, including West Norwood and surrounding locations, as determined by the Company from time to time.
Working Day means any day other than Saturday, Sunday or public bank holidays in England and Wales.
2. Scope of Services
The Company provides man with van and removal services primarily within its Service Area and for journeys starting or ending there. Services may include local removals, long-distance transport within the UK, light commercial moves, student moves, and other small to medium moves, subject to the Company’s agreement.
The precise scope of your service, including the vehicle size, number of staff, estimated duration, and any additional services requested, will be agreed at the time of booking based on the information you provide.
3. Booking Process
3.1 All bookings must be made directly with the Company through its accepted booking channels. Bookings are subject to availability and are not confirmed until the Company has accepted the booking and provided written or electronic confirmation.
3.2 When making a booking, you must provide accurate and complete information, including the collection and delivery addresses, access details, floor levels, parking restrictions, the nature and quantity of Goods, and any special handling requirements.
3.3 The Company will provide an estimate or quotation based on the information supplied. The Company reserves the right to amend the charges if the information provided by the Customer is inaccurate, incomplete, or if the scope of the work changes.
3.4 The Customer must notify the Company as soon as reasonably possible of any changes to the booking details, including dates, times, addresses, property access, or volume of Goods. Changes may result in revised pricing or the need to reschedule, subject to availability.
3.5 The Company may decline or cancel a booking at its discretion where it reasonably believes that the work cannot be completed safely, lawfully, or within the agreed resources.
4. Estimates, Quotations and Charges
4.1 Unless otherwise stated, all prices are given in pounds sterling and are exclusive of any applicable taxes or charges that may be imposed by law.
4.2 Estimates are based on the information provided by the Customer and on normal access conditions. Additional charges may apply if there are unforeseen difficulties, including but not limited to restricted access, additional floors, long carries, waiting times, or an increased volume of Goods.
4.3 The Company may charge for waiting time caused by delays beyond its control, including delays in obtaining keys, waiting for building access, or delays caused by third parties.
4.4 Parking fees, fines, congestion charges, tolls, and similar charges arising directly from the performance of the Services will be added to the final invoice where applicable.
5. Payments
5.1 The Company may require a deposit or full prepayment to confirm a booking. Any required deposit will be communicated at the time of booking.
5.2 Unless otherwise agreed in writing, payment for the Services is due immediately upon completion of the work on the day of the move. For certain bookings, payment may be required in advance.
5.3 The Company accepts payment via the methods it designates from time to time. The Customer is responsible for ensuring that funds are available and that payment is made in full and on time.
5.4 If payment is not received when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in the collection of overdue sums.
5.5 The Customer may not withhold, set off or deduct any amount from the sum due to the Company unless the Company has agreed such arrangement in writing.
6. Cancellations and Postponements
6.1 If the Customer wishes to cancel or postpone a booking, they must give the Company as much notice as possible via an accepted communication method.
6.2 The Company may apply cancellation or postponement charges based on the time remaining before the scheduled start of the Services. As a guideline, the Company may charge:
a. No charge for cancellations made more than a specified number of Working Days in advance, as communicated by the Company at the time of booking.
b. A proportion of the quoted price for cancellations made at shorter notice.
c. Up to the full quoted price for cancellations or postponements notified on the day of the move or where the Company arrives on site and is unable to carry out the work for reasons outside its control.
6.3 If the Company is unable to perform the Services on the agreed date due to circumstances beyond its reasonable control, including severe weather, traffic incidents, accidents, or mechanical failure, it may offer an alternative date or time. The Company will not be liable for any consequential loss arising from such changes.
7. Customer Responsibilities
7.1 The Customer is responsible for:
a. Ensuring that all Goods are properly packed and prepared for transport, unless packing services have been agreed in writing.
b. Disconnecting and preparing appliances, including fridges, freezers, washing machines and cookers, in accordance with manufacturer instructions.
C. Ensuring that all Goods are ready for collection at the agreed time.
d. Ensuring adequate access to the property, including lifts, stairways, entryways, and parking arrangements suitable for the size of the vehicle.
e. Obtaining any permissions, permits, or authorisations required for parking, loading, and unloading.
f. Checking that nothing intended to be moved is left behind and that nothing is taken away in error.
7.2 The Customer warrants that they are the owner of the Goods or have the full authority of the owner to enter into this agreement in relation to the Goods.
7.3 The Customer may not request the Company to transport or handle any items that are illegal, dangerous, explosive, corrosive, perishable in an unsafe manner, or otherwise restricted by law or by the Company’s policies.
8. Excluded and Prohibited Items
8.1 Unless expressly agreed in writing, the Company will not carry or handle:
a. Cash, credit cards, or negotiable instruments.
b. Jewellery, precious metals, or items of exceptional value.
c. Important documents such as passports, title deeds, or financial records.
d. Live animals or plants.
e. Hazardous, toxic, flammable, explosive, or illegal substances, including gas cylinders and fuel containers.
f. Waste, rubble, or materials requiring licensed waste carriage or specialist disposal, except where this has been specifically agreed.
8.2 The Customer must not include any such items in the Goods without the Company’s prior written consent. The Company accepts no liability for any loss or damage to items that it has not expressly agreed to carry.
9. Waste and Environmental Regulations
9.1 The Company operates in accordance with applicable UK waste and environmental regulations. Certain items require licensed collection and disposal and cannot be taken as part of a standard man with van or removal service.
9.2 The Customer must inform the Company in advance if the service involves the removal and disposal of waste, unwanted items, or materials that may be regulated. The Company will advise whether it can provide such services and on what terms.
9.3 The Company reserves the right to refuse to carry any waste or items that it reasonably believes are unlawful, hazardous, or inappropriate for transport in its vehicles.
9.4 The Customer is responsible for any fines, penalties, or costs incurred as a result of providing the Company with incorrect or incomplete information regarding the nature of items to be carried or disposed of.
10. Liability and Insurance
10.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this clause.
10.2 The Company’s liability for loss or damage to Goods, whether caused by negligence or otherwise, will not exceed a reasonable limit per item or per consignment, as determined by the Company’s standard cover. The Customer may request information about any additional cover that may be available at extra cost.
10.3 The Company will not be liable for loss or damage arising from:
a. Normal wear and tear, scratching, scuffing, or minor cosmetic damage.
b. Inadequate or unsuitable packing by the Customer.
c. The handling or transport of fragile or high-value items not properly declared or not suitably protected.
d. Dismantling or reassembly of furniture or equipment, unless carried out negligently.
e. Goods packed by the Customer in sealed containers which the Company has not inspected.
f. Loss or damage caused by vermin, infestation, or atmospheric or climatic conditions.
g. Any indirect, special, or consequential loss, including loss of profit, loss of use, or loss of opportunity.
10.4 The Company will not be liable for any loss or damage if the Goods are removed, packed, or transported against the advice of the Company or in breach of these Terms and Conditions.
10.5 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot lawfully be excluded.
11. Claims and Complaints
11.1 Any visible loss or damage to Goods must be reported to the Company as soon as reasonably possible and, in any event, no later than a reasonable period after completion of the Services.
11.2 Any complaint regarding the Services should be made to the Company in writing, setting out the nature of the complaint and including any supporting evidence. The Company will investigate and respond within a reasonable time.
11.3 Failure to notify the Company of loss, damage, or a complaint within a reasonable time may affect the Company’s ability to investigate the matter and may reduce or extinguish any liability that the Company may have.
12. Access, Parking and Restrictions
12.1 The Customer is responsible for ensuring that there is suitable access and parking for the Company’s vehicle at both collection and delivery locations.
12.2 If suitable parking is not available, or where restrictions apply, the Customer must make necessary arrangements or obtain any required permits in advance. Any parking fines or related charges incurred as a direct result of performing the Services will be added to the Customer’s invoice.
12.3 The Company is not responsible for delays or inability to complete the Services arising from access or parking difficulties beyond its control.
13. Delays and Events Beyond the Company’s Control
13.1 The Company will use reasonable efforts to carry out the Services within the agreed timescales, but times are estimates only and are not guaranteed.
13.2 The Company is not liable for delays or inability to perform the Services caused by events beyond its reasonable control, including but not limited to traffic congestion, accidents, road closures, breakdowns, severe weather, industrial action, or acts of third parties.
14. Termination
14.1 The Company may terminate or suspend the provision of Services immediately if the Customer commits a serious breach of these Terms and Conditions or if the Company reasonably believes that continuing the Services would be unsafe, unlawful, or impractical.
14.2 Termination will not affect the rights and obligations of either party that have arisen prior to termination, including the Customer’s obligation to pay for Services already provided and any cancellation charges due.
15. Data Protection and Privacy
15.1 The Company may collect and process personal data relating to the Customer for the purposes of managing bookings, delivering the Services, processing payments, and for its legitimate business interests.
15.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to keep such data secure and confidential.
16. Variation of Terms
16.1 The Company may update or amend these Terms and Conditions from time to time. The applicable version of the Terms and Conditions will be those in force at the time you make your booking.
16.2 No variation of these Terms and Conditions will be effective unless it is expressly agreed in writing by the Company.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services are governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
18. Severability
18.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
19. Entire Agreement
19.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any previous understandings, arrangements, or agreements, whether written or oral.
19.2 The Customer acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company which is not set out in these Terms and Conditions.
